Stanwell Road Surgery - Surgery policies on confidentiality, comments and suggestions, data protection etc

Stanwell Road Surgery
95 Stanwell Road
Ashford
Middlesex, TW15 3EA
Tel: 0844 387 9955

TEENAGE SEXUAL

HEALTH CLINIC

I am delighted to inform you that the Teenage Clinic is still available to all youths aged between 13-24 years. The clinic is continuing to run weekly on a Tuesday afternoon between 3.30 - 6.30pm, no appointment is needed. There is also a walk in service available Monday to Friday mornings.

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Phlebotomy Clinic

We offer blood tests daily but also start at 7.30am every Wednesday and Thursday mornings. We also offer an afternoon Phlebotomy Clinic on a Tuesday and Thursday afternoon from 14:00 -15:30

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ONLINE SURVEY

Please take time to complete our on-line survery. help us to help you.

ONLINE

APPOINTMENTS

Please don't forget to sign up for appointments on-line.

Health Charities

01 Dec - 28 Feb
Marie Curie

Marie Curie Cancer Care is a UK charity dedicated to the care of people with terminal cancer and other illnesses. Over the financial year 2010/11, we reached a total of 31,799 patients

01 Dec - 28 Feb
YouthHealthTalk

Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment.

03 Sep - 28 Feb
Macmillan Cancer Support

One in three of us will get cancer and it’s the toughest thing most of us will ever face. If you’ve been diagnosed with cancer, or a loved one has, you’ll want a team of people in your corner supporting you every step of the way. Macmillan provide practical, medical and financial support and push for better cancer care.

BBC Health

Time link to sudden cardiac death

How the time of day can increase the risk of dying from an irregular heartbeat has been identified by researchers.

NHS 'will be Cameron's poll tax'

Labour leader Ed Miliband tells David Cameron he risks making NHS reform "his poll tax" - in noisy Commons clashes over the health bill.

Male extinction theory challenged

A new study comparing chromosomes in humans and rhesus monkeys suggests genetic decay of the male sex chromosome has all but ended.

Heart symptoms 'differ in women'

Fewer women than men suffering from a heart attack appear to experience chest pain symptoms, according to a study in the US.

Nurses 'should sign Dignity Code'

Nurses and care workers should sign a Dignity Code guaranteeing that elderly patients are treated with respect, say a group of politicians and charities.

Baby P duo made 'serious errors'

Two of Baby Peter's social workers committed a "serious error of judgement" during an incident which saw him "disappear" for 12 days, a tribunal hears.

US record kidney donor chain ends

The world's largest chain of organ transplants ends in the US after 30 patients received kidneys from living donors.

Diabetes patients miss key tests

More than 1.3 million diabetes patients could be missing out on vital and potentially life-saving health checks, the BBC learns.

Fatal fungal probe awarded £5.1m

Aberdeen researchers are awarded £5.1m to lead an investigation into fungal infections which cause death.

Government 'not trusted on NHS'

Over two-thirds of people do not trust the government's handling of the NHS, a poll commissioned for BBC Radio 5 live suggests.

Health Protection Agency

Update on measles outbreak declared on Merseyside

A measles outbreak has been declared on Merseyside. There are 13 confirmed and 16 suspected cases ranging in age from nine months to adults aged in their 20s. Six people, four children and two adults, required treatment in hospital. This compares to just one confirmed case on Merseyside in the first six weeks of 2011 and one in the corresponding period of 2010.

Measles outbreak declared on Merseyside

Update on Legionnaires’ Cluster Associated with a Hotel in Spain

10 February 2012, 1400hrs. The Health Protection Agency (HPA) has this week been alerted by the Spanish public health authorities about a further case of Legionnaires’ Disease in a UK resident who stayed at the Diamante Beach Hotel in Calpe, Costa Blanca, as well as two French cases. This brings the total number of UK residents associated with this cluster to 12, with three deaths.

Development made in breakdown of a Meningitis B vaccine component

Scientists from the Health Protection Agency (HPA) are a step closer to ensuring the stability of a component of a vaccine that may one day be used to protect against Meningitis B. The research is published today (Tuesday) in Vaccine.

Update on Legionnaires’ Cluster Associated with a Hotel in Spain

The Health Protection Agency (HPA) is aware of nine cases of Legionnaires’ disease in English holiday makers associated with the Diamante Beach Hotel in Calpe, Costa Blanca since January 2012, in addition to four Spanish cases so far reported. Subsequently two of the English patients are reported to have died from their illness.

Outbreak of Salmonella Newport

The Health Protection Agency (HPA) is investigating an outbreak of a strain of Salmonella Newport infection among 30 people in England, Wales and Northern Ireland since the beginning of December 2011. Cases of illness caused by the same strain have been confirmed in Scotland, Ireland and Germany.

Health Protection Agency confirms new incinerator study

A new study to further extend the evidence base as to whether emissions from modern well run Municipal Waste Incinerators affect human health has been approved by the Health Protection Agency.

HPA helps solve radon problems in West Oxfordshire homes

Hundreds of homes across West Oxfordshire have been found to have high levels of radioactive gas radon. Last summer, the Health Protection Agency invited about 9,000 householders across West Oxfordshire to apply for a free test for radon, a naturally occurring gas present in all homes.

HPA helps solve radon problems in Orkney homes

Hundreds of householders across Orkney are being advised to act to protect their health, after HPA tests detected high levels of radioactive gas radon.

Cornish radon hotspot targeted

Thousands of households in a part of Cornwall with historic radon problems are being offered a free test for levels of the radioactive gas radon.

Confidentiality

Comments & Complaints

Practice Charter

Confidentiality

locked_laptop The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from district nurses and hospital services.
To help you get other services e.g. from the social work department. This requires your consent.
When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.

Model Publication Scheme - further information

Comments & Complaints

good_ratings We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

Ombudsman Services

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

Practice Charter

This practice is committed to giving you the best possible service. This will be achieved by working together. Every individual should be responsible for their own health and our team will endeavour to help you achieve optimum health. Help us to help you.

Violence

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

Further Information

For quick medical advice online or on the telephone contact NHS Direct

NHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare services